Frequently Asked Questions
Can you use a dishwasher to clean your water pitcher or filter?
We don't suggest it. Melting or warping due to excessive heat will void your warranty. We suggest hand washing. The top lid with digital countdown timer should only be wiped down with a damp cloth and never submerged.
How long does each filter last?
Typically about 60 to 75 days with normal use. This equates to about 300 liter of water which is about 79 gallons.
Where do I buy the replacement filters?
You can search Amazon for either of the following "codes" to find our listings. Cut and paste the URLs direct to the listings:
2 Pack: https://www.amazon.com/gp/product/B01NBYIXW3
5 Pack: https://www.amazon.com/gp/product/B01N4RRGAE
How do you test your water filters for proven results?
We test our water filters for quality assurance and efficacy.
Our testing laboratories comply with requirements of the National Environmental Laboratory Accreditation Conference (NELAC) and use testing equipment and methods that meet or exceed EPA - Standards Methods and ASTM guidelines.
What is filtered out?
Our filters have the capability to filter out the majority of common heavy metals like lead, pollutants, impurities, chromium VI (cr-6), VOC's such as Chloride, Fluoride, Arsenic as well as ordors, bad taste etc.
What is added to the water?
In order to make the water more Alkaline (less acidic), our filters add trace amounts of Magnesium, Potassium, Calcium, & Sodium. This is what gives the water its "smooth silky" taste.
Is it safe for people watching their salt intake?
Absolutely. Sodium(Na) is different than table salt (sodium-chloride or NaCl). The sodium that is added is in extremely low doses that would not affect someone looking to lower theiri NaCI intake..
What other effects do the filters have?
By using negative potential particles, the water's positively charged electrons are changed into negative ones. This is measurement is called ORP, or "oxidation reduction potential" aka: Redox potential. This essentially creates a water that is antioxidant.
Our filters also reshape the water molecules into a hexagon. This hexagonal water forms a liquid crystalline lattice that is involved in cellular communication, intracellular water movement, enzyme function and many other metabolic processes.
Our lid is designed to hold in place while pouring your water. Place your thumb over the lid’s “thumb tab” to hold the lid in place.
We do NOT suggest placing any part of your water filter pitcher in the dishwasher.
To guarantee the optimal performance of your filters, please replace after 60 to 75 days of normal use (about 300 liters /79 gal.).
Do not pour water directly on top of the filter inside of the upper reservoir.
If your newly filtered water appears cloudy, this is due to mineral deposits that have settled on the bottom of your pitcher. Empty and hand wash your pitcher.
Never expose the filter to hot water.
Avoid allowing the filter to dry out for long periods of time. Try to keep it submerged.